Capital Collections was created as a provider of financial recovery solutions. Our debt recovery firm has grown dramatically since 1995 because we accomplish the results that our clients expect .Our professionally-trained debt collectors ensure that your accounts are handled successfully. Clients of Capital Collections Collection Agency can feel safe in the fact that all money collection laws are being adhered to. Also, with our growing experience, all our internal money collection procedures have been improved in order to guarantee our clients the highest debt collection results.

We combine our proven programs, our efficient and certified team, our professional and experienced management, and we offer you the best option in the collection business.

Technological debt collection resources

In an effort to conduct our business in a more successful way, we work with advanced software, which allows us to provide you month to month with accurate information. Its flexibility gives us a wide variety of choices and strategies to suit your needs efficiently. Our incoming phone calls retriever system is an extremely useful ally in our collection protocols: Provides a higher contact level with our clients, reduces cost of operations by optimizing the telephone contact information feedback and allows a better tracking procedure for any debtor’s possible location.

Within the predefined parameters, our software will generate follow up, reminder, demand, or settlement letters without any collector intervention. However, each collector has the ability to generate their own letter sequence, as they consider it necessary, according to debtor’s response or action.

Our debt collection team

Our people is dynamic with strong determinations to reach goals. We all have a constant urge of growth with enormous expectations about everything that we can obtain and offer as a company. Every employee at Capital Collections LLC manage to build excellent relations with all of our clients through our professionalism, results-oriented attitude and goal-reaching motivation. All team members are continually evaluated on the success and effectiveness of the accounts being worked.
These are just some of the topics of our training:

FDCPA – Fair Debt Collections Practices Act Law and Updates
American Collectors Association collection practices and training seminars.
Skip Tracing
Account and Time Management
Customer Service
Overcoming Objections
Bankruptcy Laws
Balance In Full or Payment Plan Arrangement
Listening and Understanding the Debtor
Custom and regular reports

Each month you will receive a report showing all accounts collected. The statement includes the debtors information as well as your account information, amount paid, balance remaining, and status of account. Paid In Full, Settled, or Active. When accounts are placed for collections, letters are immediately mailed to the debtors and a Client Acknowledgement is mailed to your company showing a listing of all debtors that were set up in our collection system and the type of letter that went out to the debtor.